RAC

Payment journey

IDD regulations introduced in 2018 meant consumers had to understand every item in their insurance product. I worked on the agile prototyping team that designed and user tested the succesful solution for the RAC. My role within the team focused primarily on UI design and interface animation. Our deliverable for this project was a fully interactive code prototype.

Mapping

Before begining the project we mapped out current and prospective journeys by conducting in depth user research of both the RAC and competitor payment journeys.

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